Frequently Asked Questions
Order and Payment
Can I Order Without Becoming a Member?
For shopping without membership, after confirming your cart, it will be sufficient to click on the "continue without membership" section in the become a member section and enter your e-mail address.
What Payment Options Can I Use?
You can pay for your order via our website using Bank Card, Credit Card and Money Order/EFT methods with the security of the PayTR payment system.
I Cannot Make Payment, What Should I Do?
If you encounter an error message when making your payment, you can clear your cookies or try from a different browser.
If you receive the same error after this process, you can contact your bank and check whether your card is open to online shopping. If your card limit is sufficient and open to the internet, you can contact our Customer Relations ( +90 549 667 50 86) unit.
Can I Make Changes to My Order?
If your order has not been delivered to cargo yet, you can change your product by contacting us via our Whatsapp communication line - 0549 667 50 86 .
How Can I Find Out the Status of My Order?
You can access the details of your order by logging in to your member account from the My Orders page.
Jojomia Güvenilir mi?
Kesinlikle... jojomia.com, bilgilerinizin güvenliğini sağlamak için Secure Sockets Layer (SSL) teknolojisi kullanmaktadır. SSL teknolojisi, internet üzerinden yaptığınız alışverişlerde şahsi bilgilerinizi şifreleyerek güvence altına almaktadır.
Favorilerime Ekle Ne İşe Yarar?
Jojomia kullanıcı dostu ara yüzüyle size alışverişinizi en kolay ve doğru şekilde tamamlamanızı sağlar. Doğru kıyaslamayı yapabilmek, aklınızda kalan ürünlere geri dönmek için favorilerime ekle butonunu kullanabilirsiniz.
Shipping, Returns and Exchanges
We offer fast shipping, easy returns and exchanges to make your shopping experience with Jojomia enjoyable, comfortable and practical. You can return your order within 15 days and send it to our warehouse with free shipping. If you have any questions, you can reach our customer service team by e-mail or phone .
How Many Days Does It Take To Receive My Order?
Your orders will be carefully prepared and delivered to cargo within 2 business days . Our contracted MNG Cargo will deliver your order to you within 2-4 business days with the Jojomia guarantee.
During campaign periods, there may be delays depending on the density.
What is your return and exchange policy?
You can return the products you purchase from our Jojomia.com online shopping site within 15 days from the invoice date. The terms of the relevant platform apply to orders you make from other external virtual marketplaces.
Satın Aldığım Bir Ürünü Değiştirebilir Miyim?
Jojomia'dan sipariş ettiğiniz ürünleri, size veya gösterdiğiniz adresteki kişiye/kuruluşa teslim tarihinden itibaren, kullanılmamış olması şartıyla 14 gün içerisinde değiştirebilirsiniz. Değişim şartları için tıklayınız.
Do you have different questions?
One of our Customer Service team will get back to you as soon as possible.
